WARRANTY AND COMPLAINTS
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks down during transport or that something else happens that allows you to claim warranty. Legally, you are obliged to report to us within two months of the lack of notice. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
It can always happen that something doesn’t go quite as planned. We recommend that you first make complaints known to us by emailing email@example.com. If this does not lead to a solution, it is possible to register your dispute for mediation via stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.
As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found on http://ec.europa.eu/odr.
If your complaint is not yet pending elsewhere, you are free to deposit your complaint through the European Union platform.
Although we and our suppliers handle all items with care, an item can still be damaged or defective. If the packaging on the outside is damaged (by transport) it is very important to report that to the transporter upon receipt (or to refuse the package). If you notify us within 7 days of receipt we will replace the damaged or defective items at no extra cost.
For all complaints regarding damage, defects, delays in delivery, please contact us by sending an e-mail to firstname.lastname@example.org
Always add photos in case of defects or damage.